Privacy Policy

Effective Date: May 7, 2025

Your privacy matters — to you, to us, and to the entire RootLuma Supply community. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights and choices.

RootLuma Supply Ltd
28 Arch. Makarios III Avenue, Suite 404, Nicosia, 1065, Cyprus

1. Information We Collect

1.1 Information You Provide

This is information you provide directly when interacting with us:

Email Sign-Ups: When you request reports or content, we collect your email address. We may also collect your name and IP address.
Other Services: For certain features, we may request additional information. You may choose not to provide it, but some services may not be available.

1.2 Information Collected Automatically

When you use our website, we may automatically collect:

IP address (full or partially anonymized)
Browser and device information
Pages visited and time spent
Referring URLs

We use cookies, pixels, and similar tracking technologies to analyze behavior and improve performance.

1.3 Information From Third Parties

We may work with advertising and analytics partners who use technologies to collect information about your browsing activity.

Learn more: www.aboutads.info

2. Legal Bases for Processing (Where Applicable)

We process data based on:

Consent – when you opt in to marketing or SMS
Contractual necessity – to provide services
Legal obligations – where required by law
Legitimate interests – to operate and improve our business

3. How We Use Your Information

We use your information to:

Operate and maintain our website
Improve user experience
Send marketing and service-related communications
Respond to inquiries and provide support
Prevent fraud and ensure security
Measure advertising effectiveness

4. Where Your Information Is Stored

Your information may be transferred to and stored in the United States or other jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.

5. Data Retention

We retain personal data only as long as necessary for:

Providing services
Legal compliance
Dispute resolution

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

Improve functionality
Analyze traffic
Personalize content and ads

You can control cookies via your browser settings.

7. Security

We use appropriate security measures to protect your data. However, no system is completely secure.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

9. Your Rights

Depending on your location, you may have the right to:

Access your data
Correct inaccurate data
Request deletion
Restrict or object to processing
Request data portability

10. Contact Us

Email 1: support@rootlumasupply.com
Email 2: conrad@rootlumasupply.com
Address: RootLuma Supply Ltd, 28 Arch. Makarios III Avenue, Suite 404, Nicosia, 1065, Cyprus

11. SMS / Text Messaging Policy

RootLuma Supply operates an SMS program for users who provide prior express written consent.

How We Collect Phone Numbers

We collect your number only when you voluntarily provide it via our website. We do not collect phone numbers from third parties.

How We Use Your Phone Number

We use your number to send:

Account and service messages
Marketing messages (if opted in)

TCPA Compliance

We comply with the Telephone Consumer Protection Act (47 U.S.C. § 227). By opting in, you consent to receive automated or prerecorded messages.

Consent Not Required

Consent is not required to purchase.

Message Frequency

Transactional: varies
Marketing: up to 4 messages per month

Message & Data Rates

Standard carrier rates may apply.

Opt-Out

Reply STOP or contact support@rootlumasupply.com. Requests processed within 10 business days.

Support

Reply HELP or email support@rootlumasupply.com.

Carrier Disclosure

Carriers may process message metadata for delivery purposes.

Data Sharing

We do not sell or share SMS opt-in data for marketing.

Data Retention

Consent records: minimum 4 years
Opt-out records: minimum 10 years

To request deletion: Email support@rootlumasupply.com with subject "Data Deletion Request".

Children

Our services are not intended for individuals under 18.

Important Disclaimers

By subscribing to SMS, you consent to receive messages from RootLuma Supply. Message and data rates may apply. Reply STOP to cancel.

Content is for informational purposes only and not medical advice.

Terms of Service

Effective Date: May 7, 2025

Welcome to RootLuma Supply. Please read these Terms of Service ("Terms") carefully before using our website or any of our associated domains (the "Service").

1. Interpretation and Definitions

The words with initial letters capitalized have meanings defined under the following conditions. For the purposes of these Terms of Service:

Affiliate means an entity that controls, is controlled by, or is under common control with a party.
Country refers to: Cyprus.
Company (referred to as "the Company", "We", "Us", or "Our") refers to RootLuma Supply Ltd, 28 Arch. Makarios III Avenue, Suite 404, Nicosia, 1065, Cyprus.
Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
Service refers to the Website.
Website refers to RootLuma Supply, accessible from this website.
You means the individual accessing or using the Service.

2. Acknowledgment

These Terms govern your use of the Service and form an agreement between You and the Company.

By accessing or using the Service, You agree to be bound by these Terms.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

3. Links to Other Websites

Our Service may contain links to third-party websites or services not owned or controlled by us. We assume no responsibility for their content, privacy policies, or practices.

4. Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason, including if You breach these Terms.

5. Limitation of Liability

To the maximum extent permitted by law, the Company's total liability shall be limited to the amount You paid through the Service, or 100 USD if no purchase was made.

6. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express or implied.

7. SMS Text Messaging Consent

7.1 Program Description

RootLuma Supply may send SMS messages including account notifications, order updates, and marketing messages such as health tips and promotions.

7.2 TCPA Consent

By providing your phone number and opting in, you give prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) to receive automated and/or prerecorded messages.

7.3 Consent Not Required

Consent is not a condition of purchase.

7.4 Message Frequency

Message frequency varies. Marketing messages are sent up to 4 per month.

7.5 Message & Data Rates

Standard message and data rates may apply.

7.6 Opt-Out

You may opt out at any time by replying STOP or by contacting support@rootlumasupply.com. Requests are processed within 10 business days.

7.7 Support

Reply HELP or contact support@rootlumasupply.com.

7.8 Data Use

We do not sell or share SMS opt-in data with third parties for marketing purposes.

8. Returns

30-day money-back guarantee on first-time purchases. Products not intended to diagnose, treat, cure, or prevent any disease.

9. Changes to These Terms

We may update these Terms at any time. Continued use of the Service means You accept the updated Terms.

10. Governing Law & Disputes

10.1 Governing Law

These Terms are governed by the laws of Cyprus, without regard to conflict-of-law principles.

10.2 Informal Resolution

Before filing a claim, you agree to contact us at support@rootlumasupply.com and attempt to resolve the dispute within 30 days.

10.3 Arbitration

Unresolved disputes shall be settled by binding arbitration under the rules of the applicable arbitration association.

10.4 Class Action Waiver

YOU AND ROOTLUMA SUPPLY AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS PART OF A CLASS ACTION.

10.5 Injunctive Relief

Either party may seek equitable relief in the courts of Cyprus.

10.6 Arbitration Opt-Out

You may opt out of arbitration within 30 days by emailing support@rootlumasupply.com.

10.7 Severability

If any provision is invalid, the rest remains in effect.

11. Important Information & Disclaimers

By subscribing to SMS, you agree to receive messages from RootLuma Supply. Message and data rates may apply. Reply STOP to cancel at any time.

Content provided is for informational purposes only and does not constitute medical or professional advice.

12. Contact Us

If you have any questions: